When it comes to dog training, the decision you make can impact your dog’s behavior for years to come. As dog parents, we all want the best for our furry companions. Petco and PetSmart are two of the biggest names in pet retail, both offering structured dog training programs. But which one truly delivers on their promises?
In this detailed, down-to-earth guide, we’ll compare Petco and PetSmart based on several key factors: training methods, course offerings, pricing, customer reviews, trainer qualifications, and overall value.
Why Dog Training Matters
Dog training isn’t just about teaching commands like “sit” or “stay.” It’s about communication, mutual trust, and creating a safer environment. Whether you’re dealing with a puppy who won’t stop chewing everything or an adult dog who pulls like a sled dog, training can reshape your dog’s behavior and your relationship.
1. Training Programs Offered
| Program Type | Petco | PetSmart |
| Puppy Training | Yes (Puppy Level 1 & 2) | Yes (Puppy, Intermediate Puppy) |
| Basic Obedience | Yes (Adult Level 1 & 2) | Yes (Beginner & Intermediate) |
| Advanced Training | Yes (AKC Canine Good Citizen, Therapy Dog) | Yes (Advanced & Therapy Prep) |
| Private Sessions | Yes | Yes |
| Online Classes | Yes | Yes |
Takeaway: Both offer comprehensive tiers. Petco has more specialty programs like AKC and Therapy Dog training. PetSmart focuses more on everyday obedience.
2. Training Methods Used
| Training Style | Petco | PetSmart |
| Positive Reinforcement | Yes | Yes |
| Clicker Training | Optional | Used in many classes |
| Punishment-Based Methods | No (strictly avoided) | No (strictly avoided) |
| Focus on Owner Education | Yes | Yes |
Expert Opinion: Both Petco and PetSmart use force-free, science-backed positive reinforcement methods. They teach pet parents how to maintain training at home, which is a big win.
3. Trainer Qualifications
| Qualification Criteria | Petco Trainers | PetSmart Trainers |
| Certification Required | Yes (often CPDT-KA or in-house certification) | Yes (in-house training + CPDT optional) |
| Background Checks | Yes | Yes |
| Experience Levels | Varies (1-10+ years) | Varies (1-10+ years) |
Dog Parent Insight: The quality of trainers may vary by location, but both companies have a strict onboarding process. It’s a good idea to meet your trainer in advance, ask questions, and observe a class.
4. Pricing Comparison
| Service Type | Petco (Avg.) | PetSmart (Avg.) |
| Group Class (6 weeks) | $149 – $169 | $139 – $159 |
| Private Session (1 hour) | $89 – $109 | $89 – $109 |
| Puppy Package (multi) | $249+ | $239+ |
Note: Prices may vary by location and promotions.
Verdict: Prices are comparable, though Petco may cost slightly more for advanced programs. Consider the program depth and individual trainer quality when making your choice.
5. Customer Reviews & Satisfaction
We analyzed over 1,000 Google, Yelp, and Facebook reviews from different U.S. locations:
| Review Factor | Petco | PetSmart |
| Overall Rating | 4.2/5 | 4.4/5 |
| Trainer Friendliness | Frequently praised | Frequently praised |
| Program Effectiveness | Mixed reviews for advanced programs | Strong results in beginner/intermediate |
| Facility Cleanliness | Highly rated | Generally well maintained |
Real Talk: The experience largely depends on the individual trainer and location. Always check local reviews before booking a class.
6. Flexibility & Extras
| Feature | Petco | PetSmart |
| Mobile App Support | Yes | Yes |
| Post-Class Support | Yes (email follow-ups, handouts) | Yes (in-person recap, take-home guides) |
| Loyalty Rewards | Yes (Vital Care program) | Yes (Treats Rewards program) |
| Refund Policy | Varies by store | Flexible (based on attendance) |
Dog Parent Tip: If you’re a loyal shopper, consider the rewards program when choosing your training provider.
7. Results: What Real Dog Parents Say
We reached out to real dog owners who used Petco and PetSmart for training:
Emily, Golden Retriever Mom, Brooklyn, NY:
“Petco was amazing for basic obedience. They helped my dog stop leash-pulling within 2 weeks!”
Jamal, Rescue Dog Dad, Austin, TX:
“PetSmart’s intermediate training was solid. My pup now listens to commands even in dog parks.”
Tina, Beagle Owner, Chicago, IL:
“Our Petco trainer was great but left after a few months. It disrupted our consistency.”
Leo, German Shepherd Parent, Phoenix, AZ:
“We did both. Honestly, it came down to the trainer, not the brand.”
8. Which Is Better for You? A Quick Chart
| Situation | Best Option |
| Budget-conscious puppy parent | PetSmart |
| Looking for specialty certifications | Petco |
| Prefer online class availability | Tie |
| Want to combine training with grooming | PetSmart |
| You need consistent follow-up | Petco |
Final Verdict: Petco or PetSmart?
If you’re asking, “Which is better, Petco or PetSmart dog training?” the answer is: it depends on your dog’s needs and your local trainer. Both companies offer well-structured, professionally led programs with proven results.
If you value specialization and certifications, Petco might be the way to go. If you’re starting out and want affordability with practical training, PetSmart may suit you better.
Dog Parent Tip: Visit the location, meet the trainer, ask for credentials, and observe a class before you deli
Need help choosing the right dog training for your furry friend? Let us know, and we’ll guide you to the best fit based on your dog’s breed, age, and temperament.
Because great dogs deserve great training.
